Shipping Detail: Plants will be shipped as roots with a 3-4" growth of green leaf on each root. Quantities are 2 fans per order of one plant quantity. Fans will be dug and shipped to you within the growing season. Shipments will begin May 1st continuing through September 1st. If your order is placed outside of this window the shipment will be processed for shipment May 1st. These are live plants and will need attention to get them into the ground quickly once received.
Damages: If you have any concerns about your shipment when it arrives, note any damages and take a digital photo. Please notify us immediately with the detail and photos of any issues so we can correct the problem with the shipment. Please allow 2-3 weeks to process any shipment damage claims.
RETURN & EXCHANGE POLICY
We will always work with customers to accommodate issues regarding the return and exchange policies. Keep your original receipt from purchase. If your plant dies before the year is up, you'll need it for both a refund or store credit. If the plant dies within 90 days of purchase you will receive a refund within a 90-day return window. After 90 days you have the option to either have the plants exchanged for another or receive a store credit.
If items being replaced are no longer available substitutes may be made by items of similar value. You will not be charged freight on any replacement orders.